Shipping & Returns
Shipping Policy
NITRAA Furniture Online Website Portal Sale Order Shipping Policy
Order Processing:
All orders placed on the NITRAA Furniture online website portal are subject to verification and approval. Once an order is confirmed, it will be processed within 7-10 business days.
Shipping Methods:
We offer standard and expedited shipping options to cater to your specific needs. Shipping costs and estimated delivery times will be calculated at checkout based on your location and selected shipping method.
Shipping Destinations:
NITRAA Furniture ships to addresses within India. For international shipping inquiries, please contact our customer service team at customersupports@duramendekors.com.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status and location of your delivery.
Shipping Fees:
Shipping fees are calculated based on the weight, size, and destination of your order. The applicable shipping fees will be displayed at checkout before you complete your purchase.
Delivery Times:
Estimated delivery times vary depending on the shipping method selected and your location. Please refer to the estimated delivery timeframe provided at checkout for more information.
Delivery Delays:
While we strive to ensure timely deliveries, NITRAA Furniture is not responsible for delays caused by unforeseen circumstances such as weather conditions, customs clearance, or other external factors.
Shipping Address:
Please ensure that your shipping address is accurate and complete. NITRAA Furniture is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Shipping Restrictions:
Some products may be subject to shipping restrictions based on size, weight, or destination. Any such restrictions will be communicated at checkout.
Damaged or Lost Shipments:
In the rare event that your order arrives damaged or is lost during transit, please contact our customer service team immediately at [customer service email or phone number]. We will work with you to resolve the issue promptly.
Returns and Exchanges:
For information on returns and exchanges, please refer to our Returns and Exchange Policy.
Contact Us:
If you have any questions or concerns about our Shipping Policy, please contact our customer service team at info@duramendekors.com, custmersupports@duramendekors.com.
Note: This Shipping Policy is subject to change without prior notice. Please review our policies regularly for updates.
Return & Exchange Policy
At NITRAA Furniture, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and exchange policy to make the process as smooth as possible.
Return Eligibility:
To be eligible for a return or exchange, items must be unused, undamaged, and in their original packaging.
Returns or exchanges must be initiated within [number of days] days of receiving your order.
Custom-made or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
Return Process:
Initiate Return: Contact our customer service team at customersupports@duramendekors.com to initiate the return or exchange process. Please provide your order number and details of the item(s) you wish to return or exchange.
Return Authorization: Our team will provide you with a return authorization (RA) number and instructions for returning the item(s).
Packaging: Pack the item(s) securely in their original packaging, including any accessories or documentation, and include the RA number on the package.
Shipping: Ship the item(s) back to us using a trackable shipping service. The return shipping cost will be the responsibility of the customer, unless the return is due to a defect or error on our part.
Inspection and Refund/Exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange accordingly. Refunds will be issued to the original payment method within 7-10 days. Exchanges will be processed promptly, subject to availability.
Conditions for Return or Exchange:
Items must be in their original condition with all tags attached.
Items must not show any signs of wear, damage, or alteration.
Original packaging, including any accessories or documentation, must be included.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, either by arranging for a replacement or issuing a refund.
Contact Us: If you have any questions or concerns about our return and exchange policy, please don’t hesitate to contact our customer service team at [customer service email or phone number]. We’re here to assist you every step of the way.
Note: This return and exchange policy applies to online orders made through the NITRAA Furniture website portal. For purchases made through authorized retailers or third-party platforms, please refer to their respective return and exchange policies.